Made2Manage Training
With more than 20 years in the business, our qualified and experienced experts have provided clients with world-class training and education in all functional areas of the system.
Made2Manage Consulting
From creating custom reports to simplifying business processes. GRT has a stellar reputation for delivering world-class software consulting services.
Made2Manage Systems
With years of experience in SQL and System audits, our a la carte services ensures that your Made2Manage System is lean, efficient, and robust.
Made2Manage Support
Our experts are ready to answer your questions and our no-commitment ‘pay-as-you-go’ model makes support with GRT easier than ever.
Made2Manage Training Support and Consulting
GRT provides a wide range of professional services tailored for customers. Whether you’re looking for consulting, training education, technical services, report writing, data migration or integration, GRT delivers.
Made2Manage
Process Improvement
Do you have modules that are under-utilized or that were not fully implemented? We can rework the system to improve specific functional areas of ERP whether it’s inventory management, procurement or shop floor control. GRT will help you get more out of.
Our consultants will analyze your current procedures, recommend value-added improvements and help your organization realize all the long-term benefits of using ERP.
Training
Does your team need to be retrained on?
Generic or online training can be adequate, but sometimes you need a more personal, hands-on approach. GRT offers:
- 2 day onsite training update for your ERP ‘champions’
- One-on-one training on specific modules
- Remote training with state of the art web conferencing
- Training on creating and modifying forms and reports
ERP Re-Implementation
Has your implementation become watered down? Perhaps you made an acquisition or had a big increase in sales that delayed things? Have some of your users begun to doubt what ERP can do for your company?
We can get your ERP implementation back on track. Our consultants know manufacturing and ERP. Leverage our numerous years of experience for your next ERP initiative.
Implementation Restarts
So it’s been a couple of years and you’re still debating Make to Order vs. Make to Stock. Or maybe you’re just not seeing that the results are worth the effort. Let us help you: we specialize in working with users who are disillusioned with their current system.
As an independent resource, GRT can guide you back on track and give you honest answers about your implementation.
Integration Services
GRT has extensive experience in integrating other products with ERP. Whether it is an online store, CRM system or fixed asset program, we can help
Made2Manage Consulting
Custom Processes
Most users have something they struggle with in, sometimes it is just a misunderstanding of the system. But other times, the standard ERP processes fail because they are difficult, error prone, and/or time consuming. By streamlining these processes, we can deliver a more effective system, making all the parts work effectively together.
- Reduce Frustrations
- Increase Productivity
- Reduce Costs
- Reduce User Demand (User Licenses)
Report Writing
So it’s been a couple of years and you’re still debating Make to Order vs. Make to Stock. Or maybe you’re just not seeing that the results are worth the effort. Let us help you: we specialize in working with users who are disillusioned with their current system.
As an independent resource, GRT can guide you back on track and give you honest answers about your implementation.
3rd Party Software Integration
Thinking about purchasing a PLM system for Product Lifecycle Management, or a better Field Service Module? GRT can help you define your needs, assist in the selection, and manage the integration of these systems to seamlessly work with your software.
Our resources have the project management skills to keep things focused, define requirements and create the integration points with.
Made2Manage Systems
ERP Upgrades
Whether you are upgrading from Visual Fox Pro to SQL, or from a early release to 7.02, GRT can provide an upgrade path that will be completed correctly, and come Go Live, you will be operating smoothly. Our upgrade package includes a test upsize, report fixes, customization upgrades, final upgrade and a project plan to ensure all critical steps are completed correctly. If you send us a sample PC, we can actually perform much of the upgrade and testing off-site. When you are ready to go live, we come on a weekend, and get it done in one swoop!
System Audits
Is your ERP system becoming slow? Our team will diagnose your infrastructure, databaser, and overall health of your environment. A review of the ERP applications and its setup will be diagnosed. Recommendations of hardware, networking, database and ERP will be presented.
SQL Audits
Is your backup working? You’d be surprised how many customers are not sure. We will review your SQL Server setup, review your backup procedures, recommend improvements, and provide training on basic SQL Server maintenance routines.
System Upgrades
We work with your local IT staff or provider to manage your upgrade projects. We know ERP and how vital it is to your operations. We will coordinate the work, procurement of hardware and delivery, validate compatibilities with ERP, and keep you informed.
Migration Services
In the current business environment, businesses are consolidating their IT Infrastructures, whether through corporate consolidation or growth. Whether you are consolidating ERP companies into one, purchasing new companies which need to be incorporated into your system, or you are moving onto a completely new ERP system, GRT will put together a plan which can effectively protect your investment.
Other Services
Other types of GRT Technical Services include:
- Report Customization and Creation
- Optional Modules rollouts
- Server Moves
- Database Server upgrades
On-Call Support Packages
GRT has a special on call support service package to meet your Made2Manage support requirements. The packages are flexible to meet your budget constraints while receiving world class support response from GR Tech Team. Our support packages can provide following benefits:
a) Reduced hourly rate from our regular consulting rate, when you sign up for one of our support packages
b) Guaranteed response time based on the package
c) Packages cover variety of consulting activities such as “how to do a task”, one on one or group training, report creation, back up and restore, admin tasks, using GRT Platform, functional consulting, upgrades and many more
d) On Site support, if needed
Made2Manage Support
1. Should you end your current support contract?
There are companies running older versions of the software that operate without many issues and manage with no more than one or two support calls a year. Price-sensitive customers consider GRT to be a cost-effective alternative if their current support contract is better suited to a higher volume of incidents.
2. What are the risks of ending your support contract with Aptean?
The top three reasons most companies require technical support are:
- Finding answers to Made2Manage questions.
- Upgrading their Made2Manage software.
- Obtaining Made2Manage help in a disaster.
GRT has established a trusted and talented team of experienced Made2Manage consultants. The best in the business, our consultants are able and happy to answer all your Made2Manage questions.
GRT specializes in ERP software upgrades. Our Made2Manage consulting team has helped many companies upgrade to the latest version of the Made2Manage software, namely, Made2Manage 7.5.
GRT provides customers with disaster recovery and business continuity planning services. We work closely with customers – even those with older versions of the Made2Manage software – to ensure their business is fully prepared to recover from a disaster.
3. How do you make the switch to GRT?
Most Made2Manage support clients choose a monthly retainer model thereby achieving significantly lower costs and the added convenience of credit card payments. Our Made2Manage support plans are pay-as-you-go and don’t require annual commitments.
Clients submit their Made2Manage support requests via our ticketing system which our Made2Manage consultants use to update the status of all support requests as they are resolved.
4. Can I get back on Aptean support in the Future?
Returning to Aptean support could be a possibility. If your company decided to forego support and then decided to resume support two years later, you may have to pay Aptean their dues for the missed years.
5. How do I go about leaving Aptean support?
Don’t renew your contract. As a Made2Manage software licensee, you have indefinite access to your Made2Manage system. Prior to ending your contract, obtain and safeguard the installation media with the latest software. GRT can help you install or upgrade your Made2Manage system to the current version irrespective of your contractual status with Aptean support.
6. How do I extend the life of my outdated version?
You can extend the life of your outdated Made2Manage system. There are companies still running on VFP version 3.2. That said, you should develop a Business Continuity Plan. GRT will create the plan around your current Made2Manage software versions (VFP, SQL, OS). Our Made2Manage experts conduct a comprehensive analysis of your system, determine the current state of your Made2Manage software, and develop the recommended maintenance policies and procedures.
7. Is it possible that GRT Support is as good as Aptean Support?
World-class companies typically seek value. If you’re looking at GRT for your support needs, the odds are that your company is seeking value. GRT provides various support options including email, fax, and phone. We immediately route support requests via a ticketing system to one of our experts, thereby greatly reducing turnaround times. Since GRT’s support plans are “pay-as-you-go”, we are often able to address issues within the one-hour minimum.
